Although friendly I won't be returning! WOMEN be AWARE of PREDETORY mechanics!!! For starters no real mechanic performs a tune up and only changes one spark plug and coil! My vehicle was in need of a tune up and only one coil/spark plug was serviced! I gave a little history on my vehicle to bring them up to speed! They were told that 2 coils had been replaced over the summer! At no time was I advised that all 6 coils and plugs should be replaced at the same time! At no time were they told that all coils had ever been replaced!!! I'm not the expert and I feel that it should've been suggested instead of me paying close to three hundred dollars for the one! The same issue returned less than a week later and now I'm out of money and have to pay for the same repair again on all six! Had I been advised correctly by the specialists I could've avoided this! My money was still taken! Whether I was a referral or had any other work done has nothing to do with being taken advantage of by euroauto! You serviced the vehicle last! Someone tried to give you guys a good recommendation and you all as professionals should have followed proper protocol and been thorough!! Be clear and direct with all of your customers! Be assertive in speaking up and performing your"expertise"! Don't be quick to just take money!!! I definitely should have been made aware so that I could've weighed my options and made a proper decision! I'm not happy at all with the service that I received! Furthermore there was no offer to even check the vehicle for me after the issue returned and my money was taken! Wow some customer service! I'm expected to pay for another diagnostic are you serious!?! All I received was a text saying oh I'm sorry there's no way to tell when they'll go out!
I'm sorry you felt we didn't advise you or we're not direct with you. You were sent here from one shop after leaving another. When you had the vehicle at another shop, your daughter said all spark plugs were replaced and some of the coils. We explained to her that we didn't know which coil had been replaced and your daughter could not tell us which ones had been replaced either. After diagnostic testing we found a misfire on only one cylinder, which after replacing the coil, the vehicle was driving fine. You were charged 235.83 for diagnostic and replacing the coil.
- Eurauto Inc.